Your Questions, Answered

Getting started is simple. Clients can reach out through the website contact form, email, or phone. From there, we can communicate directly via email or schedule a 30-minute introductory call to discuss your goals, project scope, and what you’re looking to evaluate.

After the call, I will provide a clear project estimate based on your needs. Once approved, the project is officially opened and moved into our workflow system.

All projects are managed and tracked through HoneyBook, which serves as our official project workspace and invoicing system. Once an estimate is approved, an invoice will be sent through HoneyBook for secure payment.

We also accept PayPal and Zelle when needed, depending on client preference.

A receipt is always provided through HoneyBook for every payment. Projects officially begin once payment is received.

Yes. Sample reports are available upon request to help you better understand the format, level of detail, and insights included in our deliverables.

Project timelines vary depending on the size and complexity of the assignment. Most projects typically take between 2 weeks and 1 month to complete.

Factors that may affect timeline include the number of locations, call volume, number of shifts being evaluated, and the level of reporting required.

You can reach us anytime via our contact page or email. We aim to respond quickly. Usually within one business day.

Once all calls and evaluations are finished, a final report is delivered containing the agreed upon findings, insights, and data. The project is then formally closed, and any final documentation or follow-up questions are handled at that time.

All projects begin with a clearly defined scope based on the client’s request. Any changes to scope after approval (including additional locations, calls, or reporting requirements) may result in adjusted pricing and timeline updates.

If a location is non-responsive after the agreed number of contact attempts, it will be marked as complete for that attempt. These locations are non-refundable. In some cases, a one-time substitution of an alternate location may be allowed at the discretion of the project agreement.

Due to the nature of time-based service work and completed call attempts, all completed or partially completed projects are non-refundable. Refunds are not issued for non-responsive locations or incomplete contact attempts when the agreed process has been followed. We cannot guarantee results or pricing information.

All official communication regarding projects must take place through email or HoneyBook to ensure proper documentation. This includes approvals, updates, scope changes, and final delivery.

Payment is required before the start of any project unless otherwise agreed in writing. Projects are officially scheduled only after payment has been received and confirmed through HoneyBook or an approved payment method.

All evaluations are conducted discreetly to ensure accurate results. Client information, project details, and findings are treated as confidential and will not be shared outside of the agreed reporting structure.