About Us

Maya is the founder and owner of Maya Freelance, a service-based brand proudly operated under Ara's Multiservices, a family-owned business. Established in 2023, Maya Freelance has built a reputation for professionalism, discretion, and reliable results. Maya is a Tier 2 Seller on Fiverr and an experienced independent contractor who has successfully completed projects for businesses across a wide range of industries.

Maya personally manages every client engagement and leads a trusted team of trained callers who assist with larger and multi-location projects. Together, the team conducts professional phone mystery shops, customer experience audits, and customized call evaluations while maintaining strict quality standards and confidentiality. Multiple phone numbers, email accounts, and trained evaluators allow projects to be completed anonymously and at scale.

We specialize in helping businesses understand how their teams perform when real customers call. Whether evaluating customer service, sales performance, appointment scheduling, script compliance, or employee professionalism, our customized phone audits provide objective insights that help businesses improve the customer experience across one location or hundreds.

Our services are ideal for hotels, restaurants, property management companies, healthcare providers, self-storage operators, franchise groups, and other multi-location businesses seeking reliable, unbiased evaluations of their customer interactions. Every project is tailored to your goals, with detailed reporting designed to identify strengths, uncover opportunities for improvement, and support operational excellence.