Know What Your Customers Experience.
Improve How Your Business Performs.
Real Customer Insights.
Measurable Business Improvement.
Know What Your Customers Experience. Improve How Your Business Performs. Real Customer Insights. Measurable Business Improvement.
Evaluate phone performance, identify service gaps, and strengthen customer experiences across every location.
Every phone call is an opportunity to build trust, create a positive first impression, and strengthen customer relationships. Our professional mystery shopping services help businesses evaluate how customer inquiries are handled across locations, departments, and shifts, providing objective insights that support stronger customer experiences and more consistent operations.
Our evaluations are designed to measure customer service quality, sales performance, appointment scheduling, response times, professionalism, and adherence to your company's standards and procedures. We also assess call routing, transfers, voicemail systems, and automated phone services to ensure every stage of the customer journey reflects your brand.
By comparing performance across multiple locations, employees, and shifts, we help identify operational inconsistencies, training opportunities, and areas for improvement. Every project includes detailed reporting with actionable insights, empowering leadership teams to make informed decisions that enhance customer satisfaction, improve consistency, and support long-term operational excellence.
Contact Us
Our Services
We specialize in brand compliance and helping businesses operate as efficiently as possible.
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This service includes one professional mystery shopping phone call to a U.S.-based business. Our trained callers pose as genuine customers and follow the script, scenario, or evaluation guidelines provided by the buyer to assess customer service, sales performance, compliance, or other specified objectives. Calls are intended to average under five minutes but may extend up to a maximum of ten minutes if necessary to complete the evaluation.
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This service includes one outbound cold call to a U.S.-based phone number, conducted according to the script or general call guidelines provided by the buyer. Calls are intended to average under five minutes in length but may extend up to a maximum of ten minutes if necessary to complete the objective.
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This service includes up to two contact attempts. If a location is non-responsive, the service is non-refundable; however, a one-time swap to an alternate location will be allowed for the final attempt if needed. The mystery shop includes a 10–30 minute phone call, an online inquiry, limited follow up communication and a detailed report based on my findings. Clients must provide grading metrics, alias information, and up to eight questions to be asked during the call.
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For businesses requiring more advanced reporting, we offer customized reporting workspaces built specifically for your project needs.
About Us
Maya is the founder and owner of Maya Freelance, a service-based brand proudly operated under Ara’s Multiservices, a family-owned business. Maya is a Tier 2 Seller on Fiverr and an accomplished self-employed freelancer who leads both independent projects and assignments across multiple mystery shopping platforms.
Maya personally oversees all operations and leads a trusted team of freelancers who work under her direction. For larger or multi-location projects, her team assists with high-volume calling and content creation needs while maintaining her standards and quality control. Multiple phone numbers and email accounts are maintained to ensure anonymity and flexibility when required.
We specialize in brand compliance and helping businesses operate as efficiently as possible. Through mystery shopping, targeted cold calling, and monthly service audits, we provide real insights into customer experience, brand consistency, and operational performance so businesses can identify gaps and improve.
